LegalShieldCompany overview

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  Predicting the economy through legal trends

  

  LegalShield tracks its Consumer Stress Legal Index with data from millions of legal requests. This can be used to identify early economic shifts through case reviews such as bankruptcy, foreclosure, and financial disputes. The index can signal trends one to three months before the traditional indicators like consumer confidence index. This strengthens LegalShield’s role as a reliable source for legal data and economic insights.

  (Source: LegalShield)

• Recognizing top law firms for great service

  

  LegalShield recognizes its top provider law firms at international conventions. These awards highlight firms that deliver strong service and keep members satisfied. Through these firms, the company works for the betterment of its network and improves trust with members across North America.

  (Source: LegalShield)

  

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  Helping consumers understand legal needs

  

  LegalShield shares simple guides and checklists that help people get their legal matters in order. These resources help individuals understand their rights and act, and plan accordingly. At the same time, they help LegalShield connect better with both current and potential members.

  (Source: LegalShield)

• Growing through multiple sales channels

  

  LegalShield is focusing on four main sales channels—business-to-business, direct-to-consumer, direct selling, and its partnership with Primerica. Through this approach, the company will be able to reach more customers and spread its revenue sources. With the help of new digital and partner channels, it can also balance the old, conventional sales model.

  (Source: Direct Selling News)

  

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  Technology that makes legal help easier

  

  Under CEO Warren Schlichting, LegalShield uses technology to make legal services simple and easy to use, much like everyday systems such as Microsoft Windows or macOS. The company works closely with partner law firms and invests in digital tools. This makes it easier for members to get legal help, manage their cases, and handle the full process.

  (Source: Direct Selling News)

• Flexible legal plans for small businesses

  

  LegalShield has improved its small business legal plan, business plus and home business to better support small and home-based businesses. These plans offer services like legal advice, document review, and debt-collection letters. Business owners can also add extra features, such as trial defense and business support tools, based on their needs.

  (Source: LegalShield)

  

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  Improving customer support with AI and cloud tools

  

  LegalShield is upgrading its customer support system with the use of tools like Talkdesk CX Cloud and advanced analytics. These upgrades help the company use data and artificial intelligence to offer more self-service options. Also, it can reduce call volume and transfers, manage staff better, and improve support across phone and digital channels.

  (Source: Testimonial Hero)

• AI-powered reputation protection

  

  With an aim to improve its IDShield offering, LegalShield acquired yourself.online, an AI-based service. This feature helps users find and remove harmful or outdated content from their social media accounts. And this will give them better control over their online reputation.

  (Source: LegalShield)

  

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  “Make-A-Will” campaign to engage members

  

  LegalShield runs seasonal “Make-A-Will” campaigns and webinars led by its provider law firms to encourage people to plan their estates. These efforts help members stay engaged and see the company beyond a service provider. They view the company as a helpful guide. The company believes that this will improve retention and grow the business further.

  (Source: LegalShield)

• Growth through employer benefit partnerships

  

  LegalShield is growing its business through partnerships with benefits platforms. It offers its legal and identity theft plans as employee benefits. One key partnership with Benefitfirst gives thousands of employers and over a million employees access to these plans. Companies can offer them with no setup or admin costs, which makes adoption easier.

  (Source: LegalShield)

  

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  Elevate conference for law firm partners

  

  LegalShield hosts its annual “Elevate” conference with hundreds of attorneys from its provider law firms across the US and Canada. The event focuses on best practices, better service quality, and recognition for top attorneys. This helps strengthen the network and make sure that the customers are having a better experience.

  (Source: LegalShield)