Powerful Features

Customer Acquisition and Retention

Entice your customers with a hyper-personalized experience—an experience they won’t easily give up.

The acquisition is still easy, retention is tough; especially when the times are rough. Creating a warm relationship with your customers is the key to level the rough tides of customer fallouts. Enchant your customers with an exceptionally personalized experience in each and every level of your interaction with them. Adopt tools to streamline customer needs and concerns and solve them efficiently with proven strategies even before they realize.

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Customer onboarding

First impressions matter and the fact of the matter is that you only get one chance to make a good one. Stamp satisfaction on the first level itself by simplifying their sign-up process. Automate the onboarding process to ease their efforts and extend a warm welcome to your customers onboard.

Keep it simple

Simplify your onboarding process with simple and customizable registration forms with options to add, remove and edit fields
Show progressive bars to let them know where they are in the registration process
Increase your adoption rate by guiding them through their entire onboarding journey with tutorials, offer guides, and other retrievable product information
Leverage social media, emails, video calls, chatbots, live chats, etc to establish strong connections with them
Personalize customer interactions with value-added content, offers and discounts

Reward your customers

Plan and implement rewards and loyalty programs
Customize their rewards with visually appealing designs and impulsive CTAs
Setup reward rules and expiration dates on an automated reward system that automatically cancels the ongoing offer at a specified time
Create an exclusive rewards page with redemption widgets to display your available rewards and loyalty programs
Get powerful insights from your rewards and loyalty analytics dashboard to optimize customer engagement

Power them up with a mobile app

Provide them with an uninterrupted shopping experience on-the-go
Make it easier for customers to manage online purchases and subscriptions, tracking orders, issue resolutions, sharing referrals, etc
Integrate live chat functionality to support them whenever they need assistance
Show personalized recommendations on an intuitive dashboard to grab their attention and make more purchase conversions

Customer retention

The often-quoted saying, “It takes months to find a customer, seconds to lose one.”, has stood the test of time and still stays relevant. When businesses are increasingly becoming customer-centric, accepting the profundity of the saying, the methods they stick onto faces stiff competition. While acquisition lays a foundation of customers, your retention strategies determine how well you build your customer relationships and drive maximum revenue from each acquired customer.

Inactive customer activation

Reduce drop-offs by implementing effective remarketing campaigns with instant and automated messages
Enable customers to complete their purchase by highlighting offer deadlines or insufficient product stock
Replace siloed messaging threads with real-time conversation technology like chatbots or click-to-call buttons

Build brand communities

Create online and offline brand communities and invite your customers to be a part of it
Go social and launch brand events, offers, and membership programs easily from your platform itself
Turn your customers into brand advocates by encouraging them to share your brand in their social circles
Recognize their efforts with a reward for each new member they bring in
Boost their spirit with customizable and shareable coupons and offers
Encourage them to share their experiences on social media and view responses right from your dashboard

Omnichannel shopping & engagement

Stay connected across all channels—calls, messages, email, social media, mobile app
Gather customer insights and behavior to make more effective data-driven decisions in the future
Publish your top loyal customers, loyalty program leaderboards, and celebrate the winners
Give your customers the flexibility to redeem rewards whenever and wherever they transact with your brand
Render attractive social programs to drive more customers and increase your Customer LifeTime Value (CLTV)
Develop dedicated mobile loyalty apps to assist your customers in redemption and loyalty points management

Unify and segment customer data

Streamline your customer data acquired from various channels into a single source
Analyze data, generate reports and deliver insights to help your sales team handle your customers better
Segment customer data with multiple filtering options based on their demographics and previous buying behavior to make informed decisions

Elevate your customer experience to build a stronger customer base

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Low app adoption rates

Activate your customer interests through in-app communications and push notifications
Attract new users through email, chat apps, and SMS
Create contextual app notifications to grab the attention of your users
Analyze the response rates for individual messages
Make your existing customers the brand ambassadors of your mobile app by encouraging them to share the app with their friends and family
Reward referrals through product discounts and exclusive referral offers

Hyper-personalized customer experience

Track your customers’ behavioral and real-time data such as browsing behavior, in-application behavior, and engagement data to interpret their intent
Leverage your retention process with these inputs to make contextualized conversations and individualized offers to increase conversions
Segment your customers and reach out to them wherever they are with geofencing and other smart and scalable outreach tools
Reduce ‘choice overload’ with the right user data and give your customers a convenient shopping experience

Customer security

Add an extra layer of security with Two-Factor (2FA) or Multi-factor authentication
Add payment channels your customers prefer
Get notified and prevent suspicious activities in customer accounts immediately through email, in-app, or SMS notifications
Protect their accounts through fingerprint or passcode authentication
Educate them through your website or social media channels about your compliance standards—CCPA, GDPR, PCI DSS, and DDoS—for securing their personal data and transactions

Measure customer satisfaction

Run surveys, analyze Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES)
Monitor social media for effectively assessing your customer satisfaction
Discover and resolve customer queries and concerns immediately
Implement natural language processing techniques to decipher their sentiments in their reviews and conversations to deliver the right approach
Reduce customer churn rates by ensuring your customers 24/7 support through chats powered by chatbots, one-click calls, and an automated inquiry system