
Customer onboarding
First impressions matter and the fact of the matter is that you only get one chance to make a good one. Stamp satisfaction on the first level itself by simplifying their sign-up process. Automate the onboarding process to ease their efforts and extend a warm welcome to your customers onboard.


Keep it simple
- Simplify your onboarding process with simple and customizable registration forms with options to add, remove and edit fields
- Show progressive bars to let them know where they are in the registration process
- Increase your adoption rate by guiding them through their entire onboarding journey with tutorials, offer guides, and other retrievable product information
- Leverage social media, emails, video calls, chatbots, live chats, etc to establish strong connections with them
- Personalize customer interactions with value-added content, offers and discounts

Reward your customers
- Plan and implement rewards and loyalty programs
- Customize their rewards with visually appealing designs and impulsive CTAs
- Setup reward rules and expiration dates on an automated reward system that automatically cancels the ongoing offer at a specified time
- Create an exclusive rewards page with redemption widgets to display your available rewards and loyalty programs
- Get powerful insights from your rewards and loyalty analytics dashboard to optimize customer engagement

Power them up with a mobile app
- Provide them with an uninterrupted shopping experience on-the-go
- Make it easier for customers to manage online purchases and subscriptions, tracking orders, issue resolutions, sharing referrals, etc
- Integrate live chat functionality to support them whenever they need assistance
- Show personalized recommendations on an intuitive dashboard to grab their attention and make more purchase conversions

Customer retention
The often-quoted saying, “It takes months to find a customer, seconds to lose one.”, has stood the test of time and still stays relevant. When businesses are increasingly becoming customer-centric, accepting the profundity of the saying, the methods they stick onto faces stiff competition. While acquisition lays a foundation of customers, your retention strategies determine how well you build your customer relationships and drive maximum revenue from each acquired customer.



Inactive customer activation
- Reduce drop-offs by implementing effective remarketing campaigns with instant and automated messages
- Enable customers to complete their purchase by highlighting offer deadlines or insufficient product stock
- Replace siloed messaging threads with real-time conversation technology like chatbots or click-to-call buttons

Build brand communities
- Create online and offline brand communities and invite your customers to be a part of it
- Go social and launch brand events, offers, and membership programs easily from your platform itself
- Turn your customers into brand advocates by encouraging them to share your brand in their social circles
- Recognize their efforts with a reward for each new member they bring in
- Boost their spirit with customizable and shareable coupons and offers
- Encourage them to share their experiences on social media and view responses right from your dashboard

Omnichannel shopping & engagement
- Stay connected across all channels—calls, messages, email, social media, mobile app
- Gather customer insights and behavior to make more effective data-driven decisions in the future
- Publish your top loyal customers, loyalty program leaderboards, and celebrate the winners
- Give your customers the flexibility to redeem rewards whenever and wherever they transact with your brand
- Render attractive social programs to drive more customers and increase your Customer LifeTime Value (CLTV)
- Develop dedicated mobile loyalty apps to assist your customers in redemption and loyalty points management

Unify and segment customer data
- Streamline your customer data acquired from various channels into a single source
- Analyze data, generate reports and deliver insights to help your sales team handle your customers better
- Segment customer data with multiple filtering options based on their demographics and previous buying behavior to make informed decisions

Elevate your customer experience to build a stronger customer base
Schedule Free DemoLow app adoption rates
- Activate your customer interests through in-app communications and push notifications
- Attract new users through email, chat apps, and SMS
- Create contextual app notifications to grab the attention of your users
- Analyze the response rates for individual messages
- Make your existing customers the brand ambassadors of your mobile app by encouraging them to share the app with their friends and family
- Reward referrals through product discounts and exclusive referral offers

Hyper-personalized customer experience
- Track your customers’ behavioral and real-time data such as browsing behavior, in-application behavior, and engagement data to interpret their intent
- Leverage your retention process with these inputs to make contextualized conversations and individualized offers to increase conversions
- Segment your customers and reach out to them wherever they are with geofencing and other smart and scalable outreach tools
- Reduce ‘choice overload’ with the right user data and give your customers a convenient shopping experience

Customer security
- Add an extra layer of security with Two-Factor (2FA) or Multi-factor authentication
- Add payment channels your customers prefer
- Get notified and prevent suspicious activities in customer accounts immediately through email, in-app, or SMS notifications
- Protect their accounts through fingerprint or passcode authentication
- Educate them through your website or social media channels about your compliance standards—CCPA, GDPR, PCI DSS, and DDoS—for securing their personal data and transactions

Measure customer satisfaction
- Run surveys, analyze Customer Satisfaction Score (CSAT), Net Promoter Score (NPS), Customer Effort Score (CES)
- Monitor social media for effectively assessing your customer satisfaction
- Discover and resolve customer queries and concerns immediately
- Implement natural language processing techniques to decipher their sentiments in their reviews and conversations to deliver the right approach
- Reduce customer churn rates by ensuring your customers 24/7 support through chats powered by chatbots, one-click calls, and an automated inquiry system




Drive in more customers with a flexible and sustainable acquisition strategy
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