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Customer Service AI
Build stronger customer bonds through AI-powered experiences
Develop a strong support system for your customers and distributors with AI assistance. Analyze customer sentiments and address their concerns in real-time with responses that connect with their emotions.
Active Users Worldwide
Loyal Customers
Join the 100+ companies using the Epixel platform
Every time your customer service fails, you let your competitors win
Poor customer service impacts brand credibility and your customer attrition rates soar high.
Response delays
Manual customer support causes response delays and deprives your customers of timely help.
Inconsistent communication
Conflicting information on products and policies causes confusion and distrust.
Repetitive distributor support
Customer support teams fail to attend to customer concerns when they are overloaded with repetitive distributor queries.
Lost revenue opportunities
Instead of identifying opportunities to cross-sell or upsell, your team focuses only on resolving the current issue.
Support ticket overload
Legacy technology platforms or manual support systems cannot handle a sudden surge in ticket volumes.
Data-deficient support system
Offering resolutions without analyzing customer sentiments or needs will not solve the real problem.
Every customer interaction is a brand building experience with Customer Service AI
Enhance brand credibility and improve your customer lifetime value with AI-powered customer support.
Response automation
Attend to customer concerns and distributor queries instantly with AI-powered automated response system.
Automated product explanations.
Complex query responses with Natural Language Processing.
Multi-language support.
Auto escalations for expert guidance.
Customer analytics
Analyze customer interactions and behavior patterns to predict support needs. Identify customers at the risk of churn by adopting proactive customer engagement strategies.
Churn prediction and prevention alerts.
Identify cross-sell and upsell opportunities.
Analyze behavioral patterns.
Improve customer lifetime value with proactive customer insights.
Real-time distributor support
Set up personalized support resources to address every distributor query on organizational policies, compliance, or product-related information.
Create and update FAQs.
Personalized training recommendations.
Policy updates and product notifications.
Mobile-friendly distributor portals.
Advanced sentiment analytics
Sense customer sentiments across every interaction to identify patterns that help create personalized experiences and real-time support.
Trend analysis and reporting.
Customer satisfaction surveys.
Real-time sentiment monitoring.
Feedback and response scoring.
Monitor customer KPIs on AI-powered dashboards to invent proactive engagement strategies
Real business impact with Customer Service AI
AI-powered customer service can win over customers with personalized experiences and promise businesses with long-term customer relationships.
52% faster responses
Automated AI chatbots address customer queries with prompt and relevant responses to improve customer trust and confidence.
38% improvement in customer satisfaction
Personalized support approach developed through accurate customer analytics improves customer satisfaction and loyalty.
73% reduced support expenses
Automation of responses and an easily accessible resource library for distributors reduces the need for manual support.
29% improvement in distributor productivity
Distributors stay well informed about the products and policies with automated distributor support portals.
32% higher customer lifetime value
Continuous service improvements and a sentiment-driven approach enhance customer relationships and network growth.
Real-time data and analytics
Insights derived from customer behavior and sentiment analysis help in developing efficient customer service strategies.
Stories of service, satisfaction, and success
Redefining customer service with AI-powered innovation
Advanced automation and AI-powered features fix service gaps to deliver exceptional brand experience.
Advanced Natural Language Processing
NLP features understand industry terms, product names, and customer intent with high efficiency and accuracy.
Platform integrations
Connect without limitations with any external systems or tools you already use.
Future-ready security
SOC 2 Type II certified, GDPR compliant, and end-to-end encrypted to ensure complete protection of customer data and privacy.
Omnichannel support
Respond to customer needs through email, chat, phone, social media, and mobile apps, regardless of their channel preferences.
Anticipate and exceed future customer expectations with Customer Service AI
Reviews of Epixel Customer Service AI
4.6/5 121 Google reviews
The Epixel team has the skills necessary to deliver quality and reliable software. We were looking for a company that had the flexibility to personalize the software based on our needs and at the same time deliver a reliable and stable experience.
