Utility Warehouse Company overview

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  Maximizing savings with service bundles

  

  Utility Warehouse encourages customers to bring all their essential services like energy, broadband, mobile, and insurance under one monthly plan. The more services you add, the bigger the discounts. This will help manage bills more simply for customers and keep them coming back. Also, this will help the company build long-term relationships and value for each household.

  (Source: Telecom Plus PLC Annual Report)

• Growing customers through smart partnerships

  

  Utility Warehouse has been working with partners like TalkTalk to strengthen its customer acquisition strategy and bring in new broadband and landline customers. They first added around 95,000 customers and saw good results from their efforts. Because it worked well, they brought in another 120,000 customers. Their idea is to get more people using their services so they can then offer them other products too. This helps Utility Warehouse move closer to their goal of having two million customers.

  (Source: Direct Selling News)

  

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  AI tools that make partner life easier

  

  Utility Warehouse gives its partners digital tools to make their work easier. The most iconic among these is an AI‑based “Partner Coach”. This smart helper reduces the time spent on paperwork and directs partners with suggestions to manage customer referrals and grow their business. This will help partners focus more on connecting with people and less on routine tasks.

  (Source: Utility Warehouse)

• One data system that helps everyone work better

  

  Using tools from Google Cloud, Utility Warehouse has set up a new company‑wide data system. This platform brings all their information together in one place. This centralized system will make it easier for teams across the business to look at data and use it for decisions. This system will enable the company to run analytics faster and build smart insights with AI. It will help them understand customers and partners better, make reporting faster, and make daily operations smoother.

  (Source: Google Cloud)

  

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  Making mobile setup faster with eSIM

  

  Utility Warehouse has extended support for eSIMs on its mobile service, which means customers can use a digital SIM instead of a physical one. With an eSIM, people can activate their mobile service more quickly by downloading it straight to their device. This is made possible through various steps. It starts with current customers replacing their SIMs and then jumping into new sign-ups. This update modernizes the mobile experience, makes services much easier.

  (Source: LinkedIn)

• Utilit‑Eye” campaign

  

  The “Utilit-Eye” marketing campaign introduced Utility Warehouse to make people think about how much they spend on utilities. Many households don’t pay attention to all the small costs when using different providers. So, this initiative aims to show the benefits of services. The focus is on customers about how energy, broadband, mobile, and insurance into one plan can save money and make bills simpler to manage.

  (Source: UW Newsroom)

  

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  Bringing faster fibre to customers

  

  Utility Warehouse is with CityFibre to move more customers onto gigabit-speed Full Fibre (FTTP) connections. To make the switch attractive, they’re offering perks like six months of free broadband. This approach helps customers get the fastest internet available. Also, they can acquire long-term loyalty in areas where new high-speed networks are now available.

  (Source: Utility Warehouse)

• Management diversity through ESG

  

  Utility Warehouse is exploring diverse ways for the success of its business. They’ve set clear goals for more women and people from different ethnic backgrounds in management. By 2025, half of the company’s Board members were women. This diverse nature in the attribution of leadership helps the company stay strong, adaptable, and connected to the communities it serves.

  (Source: Telecom Plus ESG Report)

  

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  Financial support for those who need it

  

  Utility Warehouse has used its hardship fund to provide over £3.9 million to help customers overcome the financial difficulties they face. This initiative helps customers and even some non-customers manage the pressure they have about cost-of-living. Beyond making immediate challenges less stressful, it strengthens loyalty and improves the company’s reputation by showing that UW cares about people, not just business.

  (Source: Telecom Plus ESG Report)